Return & Exchange Policy

Thanks for shopping at www.ttcbuffers.com.

try our product 7 days free trial test

We guarantee the quality, performance, and fit of all our items. If you are not entirely satisfied with your purchase, simply return the item within 7 days of item received for a refund. 

 Returns

You have 7 calendar days to request a return an item from the date you received your order by sending us email to [email protected], write a subject is request to return.

To be eligible for a return,

  • Request to return should be sent before 7 days free trial test period finish.
  • your item must be in the same condition that you received it. (No damage, no scratch, no dirty).
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase from our website.

The cost of return shipping is the responsibility of the purchaser.

In case you received damage (defective) product

For that inspect your products  immediately upon receipt. Damage (defective) merchandise claims must be reported within 3 days of receipt. Please
email:  [email protected] and include your order number, name on
order and a photo of the issue if applicable.

Shipping for returned an item.

You will be responsible for paying for your own shipping cost for returning item, also Shipping cost for  sending returning product non­refundable .(will be will be deducted from your refund).

But if returning an item due to receiving damage (defective)  product, we will be responsible for return shipping cost and resend shipping cost for replaced product.

For products returned due to changing demand, customers will be free of exchange and will have to pay shipping charges according to our shipping policy if they want to be sent back to the address. .

If you receive a refund, the cost of return shipping will be deducted from your refund. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

The amount of money customers actually spend on purchases only will be refunded. Exclusive shipping cost. (Shipping fees are non-refundable).

Refund method is based on the payment method of the Customer when making a purchase.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchange

You have 3 calendar days to request exchange an item from the date you received it.

To be eligible for a exchange

  1. Receiving damage (defective) product.
  2. Receiving product not as product type ordered.
  3. Receiving product not fit your spring.

Once we receive your returned item for exchange, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item.

If your return is approved, we will ship your exchanged item to your address as soon as possible. And we will notify you by email.

Cost of shipping exchange

For case 1 and 2 For receiving defective products or wrong product type not as ordered, customers will be free of exchange cost and also cost of return and free delivery to customer’s address.

For case 3 for receiving unfit product, customers will be free of exchange cost but responsible for shipping cost for both returning and resending shipping cost to customer’s address.

Contact Us

If you have any questions on how to return your item to us, please do not hesitate to contact me